Our Leadership Team

Melissa Smith

Chief Executive Officer

Melissa Smith is the CEO and Founder of The PVA, a firm that matches clients with the right virtual assistants, and the Association of Virtual Assistants. She is also the best-selling author of two books, Hire The Right Virtual Assistant and Become a Successful Virtual Assistant which is an integral part of the College of Western Idaho Administrative Specialist Program curriculum. Additionally, Melissa also mentors for Remote-how Academy, the first global, online education and individual certification program. Drawing from her experience while working on five different continents Melissa truly understands how to operate a successful virtual business.

Mimi Klosterman

Chief Marketing Officer

Mimi Klosterman is a Certified Online Business Manager and the owner of Your Virtual Services.  She specializes in optimizing her clients' business systems in the areas of operations, marketing, sales, metrics, and team management.  Her goal is to have their businesses operating at the highest level of efficiency and productivity.

While working online, Mimi has been homeschooling her eight children and volunteers for the Civil Air Patrol to train cadets to be future leaders in their community, state, and nation.