Frequently Asked Questions
Q. Why do industry standards matter?
A. A world without industry standards would mean chaos. From minimum safety standards when building homes, to how we put gas in our vehicles, the outlet plugs we use, and even how we are affected by time zones. VAs may not run the world yet, but think of how often and how much of your time is spent educating clients on the industry of virtual assistants. We know this first hand and know that industry standards aren’t simply meant to educate but elevate. The AVA wants to elevate its virtual assistant members as the new trusted standard of excellence.
Q. Do clients care about industry standards?
A. In our research, we found that a major factor for clients not hiring a virtual assistant was not solely based on price - it was based on the fact that they could not verify if what they were paying was reasonable in comparison to other VAs. In other words, there were no industry standards to consult. Imagine yourself as a consumer and trying to make a purchase without any knowledge of the market. Would you make a significant purchase, one with lasting impact on your business (which has a direct impact on your lifestyle) without doing some research? Your future clients are savvy consumers and will gladly pay you your worth if they know you are the trusted standard of excellence.
Q. How do industry standards protect VAs?
A. It’s like instating a minimum wage act. All VAs, including those just starting out shouldn’t have to wonder how to begin pricing their services. When VAs price their services below industry standards it drops the standard of excellence for us all.
Q. What if my services are priced above industry standards?
A. Great! We love to see VAs offering elite services which demand higher rates. Remember the industry standard is simply the minimum price a client should expect to pay a VA. However, If the client doesn’t have a base of industry standards he/she wouldn’t know that they were receiving elite services which naturally command a higher rate.
Q. How much does training cost?
A. Nothing! The AVA does not believe you should have to pay for training. It’s included with your membership.
Q. How often do you provide training?
A. The AVA is committed to bringing in at least two (2) guest experts each month. We cover a variety of different topics, many of which have been requested by our members. Members can access past trainings at any time in both video and audio format.
Q. What's the difference between certifications and trainings?
A. Certifications are brought to you in collaboration with industry experts who own the content and rights. The AVA has worked hard to not only bring you the industry setting trends in certifications for virtual assistants but also to make these affordable and discounted for members of the AVA. We are confident that what you invest in certifications will be returned to you with a single client.
Training is always free for members of the AVA and our members love this benefit. These are taught by the AVA Executive Team, AVA members, and outside experts and we own the rights and content.
Q. Do Virtual Assistants really need an association to advocate on their behalf?
A. This is not a group. Rather an association. The group you are a part of at the moment is most likely defined by a single VA. The group may have his/her trademarked methodology or service system as an added benefit. The purpose of the Association of Virtual Assistants is not to form a group around any one person’s ideas or objectives. The AVA is committed to serving the industry as a whole and in unity. While we will do everything we can to support your personal and professional development this is about setting the industry standard across all fields and future-proofing an entire industry. Something that no one else and no group is addressing.
Q. How will I know if I fit in?
A. We are confident you will fit in because we created the Association of Virtual Assistants just for you! The AVA is a very diverse group. From our backgrounds, countries, services, and methodologies ALL VAs are welcome. The AVA community isn’t and doesn’t believe in competition. Rather this is your place to come not only to be supported both personally and professionally, but to be that person to someone else as well. It can be lonely at times and it doesn’t have to be. We have not only included professional channels, but channels to communicate just for fun. Share what you’re working on, what you’re listening to, and, yes, you can even share your cat pics!
Q. What kind of future benefits does the AVA imagine?
A. You can trust that the AVA will be bringing you more certifications to set the industry standard, as well as the future development of new services offered by VAs. Along with new services comes new pricing and the need to promote in order to increase awareness which we will do, as well as communicate the latest industry standards and market trends.
Q. Why should I care about the future of virtual assistants?
A. Being an assistant is a calling and a privilege. As VAs we get to live the best of both worlds by serving and enjoying freedom and flexibility. It is a field many are entering and more easily than ever before thanks to all those who paved the way before us. It is our duty and calling to also provide a trusted resource for those virtual assistants entering the field daily, as well as those in the future. The AVA is a trusted resource for the virtual assistants of today, tomorrow, and the future. Without industry standards and advocacy virtual assistants are at risk and have to climb an uphill battle on their own. The AVA will pave the way for current and future VAs.